Arbitration Centres
Specialist Technology and Business Analysis Services for Arbitration Centres
Arbitration centres run on precise procedure, strict timelines and confidential information. Their systems must reflect that.
What we offer
Support across the full delivery lifecycle
Case management workflow analysis
Understanding how a case moves from filing to award, and where systems can better support each stage.
Business requirements
Gathering and documenting clear, testable requirements with registrars, counsel and administrators.
Current- and future-state process mapping
Visual process models that make today's workflow transparent and tomorrow's achievable.
Case management system implementation
Practical support through configuration, rollout and stabilisation of case management platforms.
Data analysis and transformation
Assessing, mapping and preparing case and financial data for migration or reporting.
Functional testing and UAT
Test strategies, scripts and coordinated user acceptance testing ahead of go-live.
Training, support and change management
Role-based training and ongoing support so teams adopt new ways of working with confidence.
Experience from inside
Hands-on experience within LCIA operations
Gina worked within the operations of the London Court of International Arbitration, providing business analysis, arbitration workflow mapping, testing, user support and training for its LexisNexis VisualFiles case management system.
That work involved close collaboration with registrars, counsel, casework administrators and accounts personnel — giving a grounded understanding of how each role relies on the case management system, and how changes affect them.